Top 5 Tips For Answering Business Calls
Gerry, 26, a top notch executive assistant takes some time out from her busy schedule and gives us tips about how to answer a business call. When we asked her why she chose to talk about something so ordinary, she said that very few people in the professional world actually know how to answer a business call. Let’s read on and find out more.
Tip #1: Answer the call quickly
“Do you know that many companies have a rule of calls being picked up by three of four rings?”, asked Gerry. “This is the first step in knowing how to answer a business call because the client must get an impression that as a business or a service provider, you are prompt and quick.
Tip #2: Keep a smile in your voice
“As a person constantly taking calls in the office, it’s but obvious that your voice will sound bored or dead after some time”, said Gerry. “But friends, take this tip on how to answer a business call and keep a deliberate smile in your voice. The person at the receiving end must feel warm and welcomed for a chat”, explained Gerry.
Tip #3: Don’t keep the caller on hold for too long
“As a caller, it’s very annoying to be kept on hold for more than 3 minutes. If you are handling multiple phone lines, then you must follow this tip on how to answer a business call, in order to not goof up”, said Gerry. “Remember it’s you who have kept them on hold. If the person they’re seeking is unavailable, then tell them politely to call later”, she added.